Professional Communication Services provides a wide range of help desk solutions to make your business or organization work:
Help Desk Live Agent Answer – Provides a professional image for your company with immediate identification of emergencies. This allows priority dispatch and continuous follow up until the message is given to the appropriate on-call person.
Help Desk Live Agent Answer with Voice Mail Revert – Non-urgent messages can be redirected to voice mail for office staff to retrieve at their convenience and at a significant cost savings.
Help Desk Live Answer with Web Interface – Urgent messages may be text to cell phone while non-urgent messages may be directed to email or voice mail.
Automated Help Desk Answer with Live Agent Revert – Allows caller to self select between several options; i.e. call back when office is open, leave a non-urgent voice mail message for the office, or press zero for a live agent to respond to an urgent situation.
Voice Mail for Rapid Response – For non-urgent messages which may be retrieved when convenient for staff. Actually hear caller’s own words and at a significant cost savings.
Voice Recording of Help Desk Communication – All conversations with a live agent are recorded and kept for 90 days. They are available to check data accuracy, service issues and training.
Escalation/Back up Procedures for Help Desk Needs – Agents follow specific instructions regarding message dispatch using on-call schedules. Instructions are individualized for each on call person as to how and where to reach them, frequency of retry, devices to use and in what order and an escalation procedure if no response.
Archived Messages for Review – Messages are stored in computer for one year. Available for legal or service issues.
Accurate Customized Help Desk Messages – Able to collect any requested information from callers specific to client’s needs.
Call us today for more information at 1-800-616-3394 or use our online contact form. We look forward to helping you with your business needs.