Professional Communication Services provides industry leading Property Management services.
Our property management answering service is supported by trained professionals who care about making a great impression for your company. Our goal is to make those who call feel as though they have contacted your company directly, which gives the impression of a seamless and transparent property management answering service solution.
Our high-tech infrastructure sets us apart from other propertly management answering services. Review the information below for more details on the services that will best suit your needs.
Professional Communication Services Benefits:
- Catering to your specific needs, 24/7 with a national call center answering service solutions
- Virtual extension of your business with seamless and transparent answering services
- Your needs handled by trained professionals
- Our staff is located in the USA
- Extended services beyond just property management answering services
Services Available for Property Management Communication Services:
- Live Agent Answer – Provides professional image with immediate identification of emergencies. This allows priority dispatch and continuous follow up until the message is given to the appropriate on-call person.
- Live Agent Answer with Voice Mail Revert – Non-urgent messages can be redirected to voice mail for office staff to retrieve at their convenience and at a significant cost savings.
- Live Answer with Web Interface – Urgent messages may be text to cell phone while non-urgent messages may be directed to email or voice mail. Live agent can access your web site and input appropriate information per your instructions.
- Automated Answer with Live Agent Revert – Allows caller to self select between several options; i.e. call back when office is open, leave a non-urgent voice mail message for the office, or press zero for a live agent to respond to an urgent situation.
- Voice Mail – For non-urgent messages which may be retrieved when convenient for staff. Actually hear caller’s own words and at a significant cost savings.
- Voice Recording – All conversations with a live agent are recorded and kept for 90 days. They are available to check data accuracy, service issues and training.
- Archived Messages – Messages are stored in computer for one year. Available for legal or service issues.
- Accurate Customized Messages – Able to collect any requested information from callers specific to client’s needs.
- Escalation/Back up Procedures – Agents follow specific instructions regarding message dispatch using on-call schedules. Instructions are individualized for each on call person as to how and where to reach them, frequency of retry, devices to use and in what order and an escalation procedure if no response.
- Automated Communication Services – Will use any communication device as directed including; alpha pager, digital pager, fax, text messaging, email, cell phone and telephone. Complete flexibility as to order, timing, frequency and response.
- Statistics/Reports – Various reports regarding calls and messages available and customized on request.
- Automated Answer – Allows caller to hear your message and follow your instructions for further action.
- Automated Answer with Voice Mail Revert – Allows caller to hear your message and select from various voice mail choices for where to leave their response. Messages can be retrieved when convenient or at specified intervals with specific individuals assigned to retrieve from specific mail boxes.
Call us today for more information at 1-800-616-3394 or use our online contact form. We look forward to helping you with your business needs.