Professional Communication Services provides 24/7 solutions for a wide range of services to make your business or organization work:
24 x 7 Escalation/Back up Procedures – Agents follow specific instructions regarding message dispatch using on-call schedules. Instructions are individualized for each on call person as to how and where to reach them, frequency of retry, devices to use and in what order and an escalation procedure if no response.
24 x 7 Automated Answer with Live Agent Revert – Allows caller to self select between several options; i.e. call back when office is open, leave a non-urgent voice mail message for the office, or press zero for a live agent to respond to an urgent situation.
24 x 7 Live Agent Answer – Provides professional image with immediate identification of emergencies. This allows priority dispatch and continuous follow up until the message is given to the appropriate on-call person.
24 x 7 Live Agent Answer with Voice Mail Revert – Non-urgent messages can be redirected to voice mail for office staff to retrieve at their convenience and at a significant cost savings.
24 x 7 Live Answer with Real Time Web Interface – Urgent messages may be text to cell phone while non-urgent messages may be directed to email or voice mail.
24 x 7 Voice Mail – For non-urgent messages which may be retrieved when convenient for staff. Actually hear caller’s own words and at a significant cost savings.
24 x 7 Voice Recording – All conversations with a live agent are recorded and kept for 90 days. They are available to check data accuracy, service issues and training.
24 x 7 Archived Messages – Messages are stored in computer for one year. Available for legal or service issues.
24 x 7 Accurate Customized Messages – Able to collect any requested information from callers specific to client’s needs.
Call us today for more information at 1-800-616-3394 or use our online contact form. We look forward to helping you with your business needs.